vtv99 Terms and Conditions

4 Deposit and Withdrawal Policy

All financial transactions on vtv99 are governed by the following terms:

• Deposit methods: Deposits can be made via bKash, Nagad, Rocket, and Upay.
• Minimum deposit: The minimum deposit amount for each method is ৳200.
• Minimum withdrawal: The minimum withdrawal amount is ৳500.
• Processing time: Approved withdrawals are generally completed within 5 to 30 minutes.
• Funds deposited into an account will be returned only to the verified account owner.
• All active bonus wagering requirements must be met before submitting a withdrawal request.
• If a transaction is suspected to be fraudulent, vtv99 reserves the right to hold the withdrawal until the investigation is complete.
• If you have any issues with a deposit or withdrawal, please contact support via 24/7 live chat.

5 Bonuses and Promotional Offers

vtv99 offers various bonuses and promotional offers from time to time. The following terms apply to the use of these offers:

• Welcome bonus: A 150% bonus on the first deposit applies up to a maximum of ৳15,000. A 20x wagering requirement must be met before this bonus can be withdrawn.
• Each bonus offer may have its own terms, which are stated in the offer description.
• No other bonus may be claimed while one bonus is active, unless specifically permitted.
• Wagering requirements apply to winnings earned with bonus funds.
• vtv99 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If bonus abuse is found, the relevant bonus and associated winnings will be forfeited.
• Only one welcome bonus may be claimed per individual, household, family, device, or IP address.

6 Betting and Gaming Rules

General rules for betting and gaming on vtv99:

• Once a bet is confirmed, it cannot be cancelled.
• If the result of a game is undetermined due to a technical error, vtv99 reserves the right to void or recalculate the bets for that round.
• In live casino games, the dealer's decision is final, and the video recording of the live stream will be treated as evidence.
• In sports betting, if a match is cancelled, bets will be settled according to the applicable rules.
• Winnings obtained by exploiting software errors or display bugs will not be considered valid.
• vtv99 reserves the right to change the minimum and maximum bet limits for any game at any time.

7 Prohibited Activities

The following activities are strictly prohibited on the vtv99 platform:

• Transactions involving money laundering or funds from illegal sources.
• Playing games using bots, automated software, or any form of technical assistance.
• Colluding with other users or conspiring with the dealer to manipulate game outcomes.
• Abusing bonuses by creating multiple accounts.
• Attempting to hack or gain unauthorised access to vtv99's systems, network, or software.
• Threatening, harassing, or engaging in abusive behaviour toward other users.
• Making transactions using a third party's credit card or payment account.

If any of the above activities are proven, the account will be immediately closed and any related deposits and winnings will be forfeited. Law enforcement authorities may be notified if necessary.

8 Account Suspension, Restriction, and Closure

vtv99 reserves the right to suspend, restrict, or permanently close an account in the following circumstances:

• In the event of a breach of these terms and conditions.
• If fraudulent or suspicious activity is detected on the account.
• If identity verification fails or false information has been provided.
• To comply with legal obligations or instructions from regulatory authorities.
• At the user's own request (in the case of self-exclusion).

In the event of account closure for a valid reason, any remaining deposited principal may be returned, but bonus-related balances will be forfeited.

9 Responsible Gaming

vtv99 places the highest priority on responsible gaming. We believe that gaming should be for entertainment and should never be a cause of financial hardship.

• Users can set daily, weekly, or monthly deposit limits on their own accounts.
• A facility to pause account activity for a set period is available if needed.
• Once a permanent self-exclusion request is accepted, it is irreversible.
• If you feel you have a problem with gambling addiction, please contact our support team — we are ready to help.

For more details on responsible gaming, please visit our Responsible Gaming page.

10 Privacy and Data Security

vtv99 places the utmost importance on protecting users' personal information. Our platform uses SSL encryption technology. Details on how personal information is used are set out in our Privacy Policy.

• Your personal information will never be sold to third parties.
• Data processing and storage are conducted in accordance with international data protection standards.
• Documents collected during the KYC process are stored securely.

11 Intellectual Property Rights

All content on the vtv99.cam website — including logos, graphics, text, software, and game interfaces — is the intellectual property of vtv99 or the relevant licensor. Copying, distributing, or modifying any of this content without prior permission is strictly prohibited.

• The intellectual property rights of games and related content belonging to game providers (such as Pragmatic Play, PG Soft, JILI, and Spribe) remain entirely their own.
• The use of vtv99's trademarks or logo anywhere else is not permitted.

12 Limitation of Liability

vtv99 will not be liable for the following:

• Interruption of a game due to loss of internet connection or technical issues.
• Delays or failures in transactions caused by third-party payment providers.
• Losses arising from issues with the user's own device or network.
• Any issues arising from incorrect information provided by the user.
• Service disruption caused by unforeseen technical failures, cyberattacks, or force majeure.

In any circumstance, vtv99's maximum liability will be limited to the principal amount of the transaction in question.

13 Policy on Changes to Terms

vtv99 reserves the right to change, revise, or update these terms and conditions at any time. Users will be given reasonable notice before changes take effect.

• A notice will be published on the website for significant changes.
• Continued use of the platform after any changes will be considered acceptance of the new terms.
• If you do not wish to accept the new terms, you have the right to close your account and leave the platform.
• The date of any change will be shown at the top of this page as "Last Updated".

14 Contact and Dispute Resolution

For any questions, complaints, or disputes regarding these terms and conditions, please contact our support team first:

• Live Chat: Available 24/7 in Bengali.
• Email: [email protected]

We aim to resolve all complaints fairly and in a timely manner. If the issue is not resolved with the support team, you will be informed about the next steps.