vtv99 Privacy Policy

1 Introduction and Commitment

vtv99 is a trusted online casino and gaming platform in Bangladesh. We believe that your personal privacy is a fundamental right. In this privacy policy we have clearly described how vtv99 collects, stores, uses, and protects your personal information.

By registering on vtv99.cam or using any of our services, you are agreeing to the terms of this privacy policy. Please read this policy carefully. If you have any questions, contact us.

This policy has been prepared in Bengali and applies specifically to users in Bangladesh. vtv99 is always committed to protecting your personal information and we do not share your information with any unauthorized third parties.

2 Information We Collect

vtv99 collects various types of information to provide its services. This information is used solely to provide you with better service and to ensure the security of your account.

2.1 Information Collected at Registration

• Full name and date of birth (for age verification — to confirm 21+)
• Email address and mobile number
• Residential address
• Preferred username and password (in encrypted form)
• Currency preference (Bangladeshi Taka / BDT)

2.2 Identity Verification Information (KYC)

To enable financial transactions and withdrawals, vtv99 may request the following documents:

• National ID card (NID) or copy of passport
• bKash / Nagad / Rocket / Upay account details
• Proof of residence (optional)

2.3 Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Time spent on the site and pages visited
• Cookie and session data
• Transaction history and gaming activity

3 Purpose of Using Information

vtv99 uses the information collected for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating and managing your account
• Processing deposits and withdrawals
• Providing gaming services and bonuses
• Ensuring 24/7 customer support

3.2 Security and Fraud Prevention

• Preventing unauthorized access to accounts
• Detecting and preventing suspicious transactions
• Complying with anti-money laundering (AML) rules
• Ensuring age verification and responsible gaming

3.3 Improved User Experience

• Recommending games based on your preferences
• Providing relevant offers and bonuses
• Improving platform performance
• Resolving technical issues

3.4 Legal Compliance

Information may be used to comply with applicable laws and regulations and to respond to requests from regulatory authorities.

4 Data Storage and Security

vtv99 has adopted industry-leading technical measures to protect your personal information.

5 Sharing Information with Third Parties

vtv99 does not sell your personal information. However, information may be shared in specific circumstances as needed to provide services:

5.1 Service Provider Partners

Minimum necessary information may be shared with trusted partners for payment processing, identity verification, and technical support. These partners operate under strict confidentiality agreements and cannot use the information for any other purpose.

5.2 Legal Obligations

We may be required to provide information as part of a court order, government directive, or legal process. In such cases, every effort will be made to notify you in advance where possible.

5.3 Business Transfers

If there is any change to vtv99's business structure (such as a merger or acquisition), user information may be transferred. In such cases, the new party will also be required to comply with this privacy policy.

6 Cookie Policy

vtv99 uses cookies in your browser. Cookies are small text files stored in your browser that help improve your experience.

6.1 Essential Cookies

These are necessary for the basic functioning of the website — such as maintaining your login session, verifying security, and preventing fraud. Without these cookies, the site will not work properly.

6.2 Performance and Analytics Cookies

We understand how users use the site, which pages are visited most, and where issues exist. We use this information to improve the site's performance.

6.3 Cookie Controls

You can delete or block cookies at any time from your browser settings. However, please note that disabling essential cookies may cause some features of the site to stop working.

7 Your Rights

As a vtv99 user, you have the following rights regarding your personal information:

7.1 Right to Access

You can ask at any time what information we have collected about you and how it is being used. We will respond to your request within 30 days.

7.2 Right to Rectification

If there is any incorrect or incomplete information in your profile, you can request a correction. Many details can be updated directly from your account settings.

7.3 Right to Erasure

After closing your account, you can request that your personal information be deleted. However, due to legal obligations, some information may need to be retained for a specific period.

7.4 Right to Withdraw Consent

You can withdraw consent given for marketing communications at any time. This will not affect the core services of your account.

7.5 Right to Lodge a Complaint

If you believe your privacy has been violated, contact vtv99's support team directly. We take all complaints seriously.

8 Protection of Minors

vtv99 is operated for persons aged 21 and above only. We do not knowingly collect any personal information from minors.

An age verification process is in place at registration and additional identity documents may be requested in suspected cases. If an account belonging to a minor is discovered, it will be closed immediately and the collected information will be deleted.

If you believe a minor is using vtv99, please notify our support team immediately.

9 International Data Transfers

vtv99's servers and services may operate in various countries. Even if your information is transferred outside Bangladesh, this privacy policy will always apply and the security of the information will be ensured.

For international data transfers, we adopt applicable legal safeguards, including contractual security clauses and data protection agreements.

10 Policy Changes

vtv99 may update this privacy policy as needed. For significant changes, we will send a notice to your registered email or through the site.

Continued use of the site after changes will be considered as your agreement to the new policy. It is therefore recommended that you visit this page regularly.

11 Contact Us

For any questions, requests, or complaints related to privacy, contact our support team:

If you would like to learn more about our privacy policy or wish to exercise your rights, do not hesitate to contact us at any time. vtv99 is always here for you.